First year was great, then…
First year - great. Renew your policy and they screw you! On my latest claim, I have been waiting and waiting for them to adjudicate my claim and reimburse me for my pet’s meds, a claim they have covered for a year. But, I made the mistake of renewing my policy and they increased the cost dramatically and have not covered a claim since. They try to relate everything to preexisting conditions. This latest claim was always covered, but all of a sudden they say my claim is incomplete. Again, they were great at first, but once they have you hooked, they’ll rip you off and delay or deny routine claims.