Faulty product, horrible customer service: I wish I would have read these reviews before buying anything
I ordered two smartphones (ZUK Z1) from Pandawill. The ordering and delivery went without any problems and I was very excited about the new phones. However, they both came with several bugs. I contacted Pandawill right away, that is 3 weeks after delivery day on Dec 17th, but I am still (Jan 8th) fighting with the customer service to get any compensation. I provided them with several videos of the bugs as they requested, but they were always stalling with the reply (I had to ask every time if they had received the video) and coming up with excuses, like the videos quality. Finally one week ago one person admitted that I have one bug on the phones from a 720p hd video, and a bit later, after sending an unhappy email about the decision, another person admitted that a second bug exists. After this they offered a 15$ coupon as a refund, which I think is ridiculous for two 300$ phones. Reading the reviews here, I now know that even though I should be allowed to return the product and get a full refund, I should not trust them to return anything to me. Still trying to negotiate better refund terms. I know only one thing for sure: I will never ever buy anything from Pandawill again!