Do not use this company - scammers
I ordered from NewFrog prior to reading reviews on this site. On reading the reviews I immediately e-mailed them requesting cancellation prior to dispatch. I received an automatic confirmation of receipt of my request but no response. I subsequently received an e-mail saying that my item had been shipped together with tracking information. The tracking information was bogus. I will report NewFrog to Paypal in the hope that Paypal will take away their right to trade through the Paypal service. Update 22/3/18 - Paypal refunded my money but at no cost to Newfrog (AKA Chinatera) so they are free to continue scamming their international customers