KEKentfaith★★★★★
Buyer Beware Need to post back to China!
Buyer Beware. Kenfaith is in China not in Australia. I purchased an item I received the item that was damaged with missing parts. I contacted Kenfaith. And they are saying to get a refund I must pay for posting the item back to China and pay for postage and custom. This is a Chinese company not operating in Australia. Beware if you have any product issue. I opened a case with PayPal also. Update: After initial communication issues and receiving an open/faulty item, Kentfaith support stepped in and issued a full refund (PayPal) without requiring an international return. Amending rating to reflect the eventual resolution.
2026-08-18
LILitfad★★★★★
This is a fair and honest review
This is a fair review of my experience thus far and hope it helps others. I have purchased, wallpaper, lights and a small foldable wooden desk in the span of 1-2yrs. All of which have been free shipping and good quality. The wallpaper, my installer said it's a good one and it cost less than what I would have paid for in Australia. I was very happy but also sceptic at first. The wallpaper took 7wks to arrive. I was sent a tracking number which was not very useful. I contacted Litfad and they got back to me to reassure me it is on the way. I was happy with that. So when I needed vintage lights, I saw one on Litfad and decided to give Litfad a second go and purchased the lights, again shipping was 6-8wks. The lights arrived and they were exactly as described and I was happy with them. The table however, was not as described. The measurements were off. I contacted Litfad and they offered a partial refund I was happy with to keep the item as shipping back to them will cost a lot. From these purchases, this is what I've learned.
1. Shipping is 6-8wks be patient and wait. If after 8wks your order hasn't arrived there is a chat and the chat rep will help or give you correct email
2. The tracking is useless, better to contact Litfad direct for updates
3. Read their returns and refunds and shipping information always on any online site it's usually down the bottom of the page so you are aware of what you're getting into.
4. If you do have an issue. Email support with order number. If you used PayPal which I highly recommend, you can lodge a claim through Paypal, you can also report to your local Consumer protection agency. In Australia it's the ACCC. The more PayPal or ACCC get flagged the better.
5. Litfad is legit like Lightinthebox (all China) but not like your Amazon and products sold, once I got were good, I get there have been bad products or not as described, which does happen even on Amazon and eBay, everywhere. However, the customer service does need a lot of improvement, best Litfad outsource this to a a specialised company as it does seem it's a one man operation and Litfad needs to get a return shipping partner as there is a demand for this to bring down cost to customers to be able to return with peace of mind.
I hope this helps you and save you the hassle and frustration.
2022-11-25
