Equipment OK, customer service is woeful
Please think very carefully before ordering from this company. You may well regret your decision if you do. I ordered a multi gym back in early November 2020 and was promised delivery before Xmas, of course that didn't happen. When it eventually arrived in January 2021 the equipment seemed fine and we paid the additional amount to get it set up. When it was delivered part of the equipment that was shown on the website failed to materialise and Titanium just said it was not part of the deal. Seemed strange to me. We then had an issue with the rowing arm where the cable that allows it to manoeuvre became detached. I asked Titanium on numerous occasions to come and fix/ replace the part, which they promised to do but never did. I took action via Paypal to get a refund and have had confirmation today that will happen. The equipment seemed fine, although I believe its just a badged 'Revolution' multi gym, not made by Titanium. They are a Spanish company and it has proven extremely difficult to get them to respond as you would expect.