Very disappointing service from a…
Very disappointing service from a company who is meant to be a luxury brand. I ordered an item in the early afternoon on the 27th of January. I paid £9.95 for express delivery which clearly states delivery will be 1-2 days. It is now the 30th of January and still no sign of my delivery. When I track my order on line since the 27th of January it states 'being packed' and it has not moved. So not only have they not honoured fast delivery, it is a total nightmare trying to speak to someone about my delivery. They say they will contact you within 48 hours??!! Pretty disappointing and basically I have paid extra for a fast delivery and still no update or sign of my order. I thought it would be courteous to at least let me know what is going on. I am a Private PA working for a High Networth Individual in London and part of my role is send our lovely Staff - 80 in total - birthday gifts. I was going to purchase from Aspinal but after my experience, I will not as the customer service is appalling. I have tried numerous times to speak with someone to find out where my order is and have failed so far. So you have taken my £9.95 for a fast delivery and not honoured it and with no communication from you whatsoever.