Dreadful service
Dreadful service! I paid a high premium for ‘VIP’ production and shipping. A month later and no sign of anything. Customer Service is appalling, whilst agreeing my order has been delayed and that the VIP fee should be refunded they are saying wait until it arrives then they will refund it. As the order has not arrived I’m now asking for a full refund but they are stalling on that too and a daily email from Vera is offering no help whatsoever! I would definitely steer clear and go elsewhere!