In-Stock Order Backordered for Free Samples
Edit: Transparent Labs just reached out to me and have gone above and beyond to make the issue right. I ordered 4LB of protein and set up a subscription for it on Monday, July 27,2026. Today is Saturday, August 1, 2026 and it still has not shipped. Their FAQ's state: "All orders placed on Sunday-Thursday are shipped on the FOLLOWING business day the order was received. All orders placed Friday-Saturday will ship on the following Monday." So, I messaged them on July 29, 2026 and asked when the order would ship. I did not hear back until July 31, 2026 and was told my order had not shipped because it was placed on backorder because they were waiting on free samples of protein to come back in stock to include in my order. I'm sorry but what? They put my paid in-stock order on backorder because of free samples for them to push more of their products! Up to this point I was not informed of the delay or that my order was placed on backorder. I was told on they had split my order and shipped my paid protein and would ship the free samples the following week. I received a USPS tracking number but the post office has it as only shipping label created so at this point it looks like it's going to take a full week for my order to actually ship. This is my first interaction with Transparent Labs and might be my last. It is completely unacceptable to backorder a paid in-stock order for free samples.