Strange and inconvenient returns policy
The rating is not because the shoes were too small and very thin soled without arch support and too wide, that can happen, but I advise people to be aware that the company is China based, despite it appearing English. The repercussions of this are that first the shoes take a long time to come, but more importantly, when I had traced how to reach them, as there was zero literature in the package just the shoes themselves, they replied as follows. If I wanted to return the shoes I had to pay for the postage back to China myself and only on receipt would they be replaced with a larger size. How long was that all going to take? However instead I could opt to accept a £12 credit voucher and just give the shoes to friends or family!