Terrible Customer Service
Ordered a box desk calendar. Lang uses UPS. UPS lost the calendar for 3 days in its Jacksonville plant. Calendar was then sent to the UPS Miami facility where UPS mis-sorted the calendar resulting in a further delay. This resulted in the delivery of the calendar missing our window to receive it. Called UPS to redirect to a different address - they said they could not and to call LANG. I called Lang and they said they couldn't redirect and I should reorder a new calendar. I said this was unacceptable and Lang would be losing a customer if this couldn't be resolved to my satisfaction. Customer service agent said "I really don't care". I ordered a new calendar from Calendars.com who seem to have a greater commitment to customer service. I will never use Lang again!