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Thomy Tran

美国

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Gullei Company Limited

Worst Customer Service Ever!

This company is horrible. I ordered something from here and paid for express delivery, but it was still over a week late. It toke them 3 days to respond to my email regarding the status. After explaining the urgency of the delivery date they didn't even care and sent me a link to track the package. They claim it was US Custom that was holding up the delivery even though the tracking system showed it was still in Germany. At this point the package was already late, so I emailed them several times over course of a week to cancel the package and return my money. They refused and continued to blame US Custom again, even though it spent more time in Germany than every where else. Furthermore, due to the Chinese New Years holiday their office was shut down and they probably didnt process the item until a week later. Needless to say, they refuse to cancel the order or refund my money. Moral of this story is NOT to do business with them, because their customer service sucks and they dont care about you.

2016-02-25