Missing camera accessories...twice
Ordered a Samsung NX3000 for roughly $384. Got it within a few business days, which was awesome. Opened the box to find two accessories that should have been included were missing (SEF8A external flash and iLauncher software). Not awesome. Called customer service. No apologies. Told me everything should be in the box. Then he suggested I send everything back for an exchange. So I did. Emailed customer service a few times too just to confirm, and the person I was corresponding with seemed a bit nicer. Might even be the same person to be honest. Anyway. Just got my "exchange" today, and guess what? Seems like they just wanted me to go out of my way to send them the camera so they could send it back to me, because that was pretty much what happened. I got the same items back. Missing accessories are, shockingly, still missing. Will be calling customer service tomorrow for a full refund. Unless they want to go out of their way to send me the freaking missing accessories without my having to drive my butt back to UPS to return the original package. ***UPDATED MAR-10-2016**** Called customer service and got a callback from a nice gentleman named Nick. He apologized for the inconvenience and offered a complimentary memory card for the camera I had purchased as well as a $30 partial refund. He said he checked with Samsung and the kit that was purchased does not come with the flash, which they will update on their site. Anyway. The partial refund posted today and the memory card came in the mail the other day. The memory card is 16GB, which is cool; however, it does not fit the camera I had purchased from them. The camera can only hold a micro SD, and the one that was sent is a regular sized one. Emailed customer service to offer to send it back to them as I have no use for it. Nick responded the same day and told me to keep the memory card and that he would send another memory card (one that will fit my camera, I presume). If not for Nick and his willingness to turn my entire experience with Gadget Circuit around, this updated review would have been a pretty harsh one. So here is my final review: 5 stars for customer service, fast shipping, and super low prices. Buy from them if you find something that you want/need and you see that their price is lower than others. If things don't turn out the way that they should (which can happen from time to time, and with every company (believe me)), you will at least know customer service will be there to make things right for you.