No Delivery and No Contact
I ordered Black Star (Soul Eater) wig and shoes from them on February 16th, paying the extra $30 shipping charge to ensure I received them "A maximum of two weeks" from the order date. This is as quoted on their website. Having waited until March 2nd, I contacted them to confirm my order status, and it turns out they haven't even sent them out yet! I needed these for my first Comic Con Cardiff experience this weekend and they have totally let me down. I'm so disappointed given that I haven't been out for a single weekend since coming back to University, and this was the one weekend I allowed myself to be free of work and study with my friends and partner. However I can't participate in the same way because they didn't even bother to contact me which would have given me the chance to go out and find something else. Totally unacceptable service and they were not in the least bit apologetic in their response to my e-mail. Not recommended in the slightest.