Very misleading
Very misleading. I thought I was booking for a concert at Event: Vienna Baroque Orchestra / Schönborn Palace. I paid 98 euros for two tickets. When I arrived at Schonborn Palace, I was told that this was not the venue; my tickets were at a place in the city center. It was too late to go there then. I think that this is extremely misleading, especially for a tourist who does not know that there is a Schonborn Palace and a Palais Schoenborn and that they are two different places entirely. Since the company has responded that it was my own fault that I went to the wrong venue, I want to let other potential customers see the actual verbiage that was sent in my confirmation email. Order ID: C111123073 Dear Dorothy Lynn Thompson, This is your E-Ticket for the following Event: Vienna Baroque Orchestra / Schönborn Palace Please PRINT THIS CONFIRMATION and show it at the evening box office. This E-Mail Confirmation is your Ticket. If you have also booked other events with us, you will receive separate confirmations for each event. --------------------------------------------- BOOKING DETAILS Booking number: 11112300345 Event: Vienna Baroque Orchestra / Schönborn Palace Event date: 14 December 2023 Event begin: 18:30 Admission: 30 minutes before begin time Venue: Schönborn Palace Address: Renngasse 4, A-1010 Wien / Vienna Number of Tickets: 2 Price / Category: 49,00 EUR Total Amount for this Booking: 98,00 EUR They are correct that if I had googled the address I would have seen my error, but I think that a tourist would not be aware that this was not the famous palace on the outskirts of the city. It would certainly be helpful, and easy, to state in the email that this concert takes place in the inner city. Buyer beware. According to the gentleman we spoke to at the Palace, this is an ongoing problem and their own legal department is pursuing it. He indicated that many tourists have made the same mistake.