Snapmaker U1, worse than an old school Ender
I bought a Snapmaker U1 about 3 weeks ago. This is the biggest turd of a printer that I've ever had in my possession. I would rather deal with an Ender, one of the ancient ones, over this overpriced piece of junk. Their customer support is anything but. Constant back and forth, then they said if I were to return it, there is a 7% restocking fee, I have to pay for their junk filament which is severely overpriced for 500g rolls, and pay for return shipping. Had I purchased through ANY other retailer for them (Amazon, Walmart, etc.) this is not the case and I wouldn't have been hassled. They argue that there are not the issues I reported when all I see are reports of it being so loud, etc. It's garbage, only shadowed by their garbage "customer support." This thing will get sold instead. What a joke of a company. Update 10/6/26... They approved the return in full for the printer finally, but they just brushed off that I was also needing to return the snap dry joke of a system. When I sent the photos they asked for to get the return shipping label I was told they would send, someone new entered the conversation and didn't send the label or schedule the pickup and then asked for the serial number blah blah blah. Then I got a bunch of crap about the snap dry system. This company can't be trusted. Their equipment is junk. I'm a VERY seasoned printer and know what I'm doing and this is such an inferior system and they should fire all of their "customer service" personnel. Update 10/18/26: in the end they made it right, but it was, hands down, one of the absolute worst customer service and product experiences of my entire life. It should not have been that hard and their customer service team needs either completely overhauled or replaced.