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dresslily

strange size codes, but reliable customer support

I ordered 8 short sleeve summer shirts from DressLlily. (order L1807310806094740) One of them turned out to be out of stock, but the seven other were delivered home in France 6 days later, which is a pretty good performance from Hong Kong. Unfortunately, the 7 shirts were too small. There is indeed something strange with the DressLily size code, as I had ordered 3XL and 4XL sizes using their guide, when my usual size is a standard European XL, and despite this their 3XL and 4XL sizes were too small. I hence filed a ticket with their customer support system, and I must admit their response was quick and very helpful. I had proposed to return the shirts for an exchange. Their answer was I was to keep the shirts and they would still refund 50% of the order, which I thought was a pretty decent deal since I had indeed ordered the wrong size to begin with. So as a summary, be careful with the size codes, but DressLily is a reliable on-line supplier.

2018-08-25