Repeatedly cancelled
Edited because they finally kept an appointment. I've sold my car through Carwow. I booked an all day collection on the 07/07. Got a cancellation email 20 minutes before the arrival time. Rebooked for an AM collection on the 15/07 but got another cancellation email on the 14/07. I'm now awaiting another email to book in a 3rd attempt for them to come, inspect my car and drive it to the buyer. The emails responses are slow, especially when rebooking a collection date. Fingers crossed for the third attempt. When I actually see the service working, I'll update my review. I booked for the third time on the 23rd July, offered AM, which I accepted. Got a call on the 22nd saying they couldn't do AM and rearranged to PM. Then received a text stating AM. I had to call them to query when I needed to be at home. Normally get a text giving you an hour time slot, but didn't on this occasion. The guys turned up on the 23rd and were nice and friendly, got straight into the assessment and test drive. Waited patiently whilst I sorted the payment out with the buyer. Which took longer than it should, but we're pleasant whilst it dragged on.