Never shopping at Focal Price again
Waited two months for my Elephone to arrive with constant messages to get updates even though payment had been taken by them on day one. They have no customer service. I needed to use the warranty 3.5 months in to receiving the phone and I am now 6 months in to receiving the phone I still haven't been able to use the warranty. They won't call me, won't escalate the issue, won't assist in using the warranty but to my every message they respond saying I am almost out of warranty. Well yes I am now thanks to them not doing anything for over 2 months of me constantly messaging them!