After over 3 months dealing with…
After over 3 months dealing with freedom mortgage to refi to pay all credit cards debt. After closing I get packet of checks, no easy way to cross reference check to account and the payoff amount don't match the checks. Also, I was explicit in saying I wanted all credit cards paid off, freedom left 2 cards off payments. I had a 2.5% mtg the only reason I refi was to pay credit cards ALL OF THEM. I knew there might possibly be a balance for interest but not hundreds of dollars and not paying all the cards. Freedom Mortgage engaged in predatory loan churning, bait-and-switch tactics, and procedural coercion. As my existing 2.5% fixed-rate lender, they dragged out an internal refinance for 11 weeks, leaving me in financial limbo until I was over a barrel. They verbally promised 100% credit card debt consolidation to justify giving up my historic rate. However, my estimated cash-out randomly fluctuated from $28,000 down to $21,000, and finally to $24,000 after I complained. To manipulate these numbers and hide undisclosed points on an FHA 3/1 ARM (4.8%), Freedom Mortgage covertly omitted two of my credit cards from the payoff schedule and severely underpaid the remaining balances. They admitted an internal 'box wasn't checked,' proving that they altered my debt consolidation terms without my consent just to force a flawed, high-fee loan to close."