Totally inadaquate 2nd level support
Their response from 2nd level technicians is inadaquate I’ve been asking for prompt diagnostic support from Their 1st level support staff since last Thursday 6 days ago. The technical advisors they employ should have sufficiently good/ spoken/ conversational English to be understood & not their very limited Deco version! Then trying to hear/ understand them on their weak VOIP phone lines are practically useless! The audio keeps dropping out in mid-conversation, or the phone line drops completely! This requires customers to redial to re-gain such available support in this frustrating manner! Lastly, when vital router support is urgently needed to ONLY receive email support is completely inadequate! In my experience often taking days, maybe weeks to regain a decent Broadband & Wi-F connections!!! As this matter was clearly URGENT, I’ve had to call-in a costly Network Specialist to diagnose my router which was completely corrupted, then to undertake a full re-install of my X50 router. I remain their most disappointed customer!