Account Terminated and $1,000 Payout Refused Over an Unverifiable Trade – Beware!
Absolutely shocking experience with Funded Pro FX. I would strongly advise anyone considering purchasing a funded account to think twice. I purchased a $10,000 Instant Funded account, traded successfully and requested a $1,000 payout. Instead of receiving my withdrawal, Funded Pro FX accused me of breaching their Position Layering Rule, rejected my payout and permanently terminated my account. They claimed I had three simultaneous BUY positions open on XAUUSD, despite their rules allowing a maximum of two. However, I have now obtained clear evidence from MetaTrader 5 that directly contradicts their allegation. The third trade they identified, Order 25428890, is explicitly recorded in MT5 as BUY 0.10 – OUT. This means it was a closing transaction used to close an existing SELL position, NOT a third BUY position being opened. My trading records show only two simultaneous BUY positions during the period in question, which is within their stated Position Layering Rule. Despite providing screenshots showing the exact order number, deal number, position ID and execution classification, their compliance team has repeatedly refused to address this specific evidence. Instead, I keep receiving generic responses saying the account has been reviewed multiple times, a violation was found and their decision is final. How can a company claim to have conducted a thorough compliance investigation while refusing to explain why a closing transaction is being treated as an active BUY position? To make matters worse, their original rejection email encouraged me to purchase another funded account and advertised promotional offers immediately after rejecting my $1,000 payout. I have spent considerable time presenting evidence, questioning their findings and requesting an explanation, only to be dismissed repeatedly. I fully accept that funded trading accounts have rules and that genuine violations should have consequences. However, traders should also expect those rules to be applied accurately and decisions to be supported by verifiable evidence. I am now considering escalating this matter through formal consumer protection and contractual dispute-resolution channels. My account remains terminated, my $1,000 payout remains unpaid, and Funded Pro FX has still not adequately addressed the central discrepancy in its allegations. Based on my experience, I have completely lost confidence in this company and its payout review process. Potential customers should be extremely cautious. A profitable trading account means very little if a payout can be refused on grounds that the company will not properly reconcile with the trader's own execution records. I will update this review if Funded Pro FX provides a satisfactory technical explanation or resolves the dispute. UPDATE AND RESPONSE TO FUNDEDPROFX Thank you for your response. I find it disappointing that FundedProFX has publicly suggested my review is based on assumptions or misleading claims when I have provided clear MT5 trading records supporting my dispute. Your compliance team specifically identified Order 25428890 as a third active BUY position. However, my MT5 records show that this order was executed as BUY 0.10 – OUT, linked to Position 25403729, meaning it closed an existing SELL position rather than opening a new BUY position. I agree that the complete trading sequence needs to be examined. However, despite repeatedly requesting it, you have failed to provide the position IDs and execution records demonstrating that three BUY positions were simultaneously active during the alleged breach period. Instead, your support and compliance teams have repeatedly stated that the decision is final, refused further discussion and subsequently stopped responding to my live-chat messages. Interestingly, you are now publicly offering another technical review, despite previously refusing to reconsider the decision privately. I am more than happy to accept this offer and will contact the email address provided. However, I expect a genuine technical investigation that specifically addresses the evidence I have supplied, rather than another generic response stating that a violation occurred. I fully accept that trading rules must be followed. What I do not accept is the termination of my $10,000 funded account and rejection of my $1,000 payout without a satisfactory explanation of the discrepancy in your evidence. I have retained all trading records, screenshots and correspondence, and I am pursuing the appropriate formal complaint channels. Your own response states that no trader should be penalised for a violation that did not occur. I expect FundedProFX to demonstrate that it stands by that principle.