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Bibi

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dresslily

What's happening with my payments?

I ordered two items which I have already payed for via paypal. Apperently it is very hard for dresslily to check the status of the payments, while according to paypal dresslily is being informed about payments, they're even able to check the status themselves. The only answer I've been getting for days now is that they will look into it... That my option could be to cancel my order, which i've already paid for, to speed things up??? Also when the dresslily site states paid, it really means that they haven't received payment at all???? Please help me find the logic in this... I'm giving it till the 15th of march, no satisfying answer and I'm pulling the plug via paypal and my reviews will not be so great... Serious???? Clearly you don't understand a single word!! I even send you attachements and every piece of info I could get... You have no clue about who's handeling what at your company.. I seem to be getting the same kind of reply everytime i try to ask a question.. How hard is it to track your own orders??? Paypal has send me an email that the payment is done.. L1603110648403301 L1603231425349283 again you must be able to see what the status is....

2016-04-04