Best Customer Service!
My camera fell off while using the black rapid strap. Not sure if it was due to faulty use on my part or the strap. This in turn resulted in a $460 lens repair. I had emailed black rapid to tell them what happened not thinking I would even hear back from them. Laura in customer service responded to me within 2 days and was super helpful! She not only covered my cost of the lens repair she also sent me another black rapid strap! All I can say is they truly have the best customer service and have earned my business for life!