Bad Customer Services Ever (Case Resolved with High Efficiency by Nesta Goon)
Absolutely pathetic. Please check the email conversation between me and Moon Lee. I will try my best to prevent anyone I know from choosing to deal with your shop, the worst customer services I had ever received. 1. Not to mention how many times I was being ignored during the quotation period and being treated like shxt in the phone call after few rounds of non-responsive emails. So finally when I thought I could end this service by receiving her email regarding the collection of tickets, it was another nightmare for me. In spite of the bad service, I was actually expect that I would at least get a desired outcome. On the collection day itself, my friend went to the shop and collected the tickets on my behalf, I was so shocked after seeing the photo taken by her. I wanted the tickets to be printed in GOLD colour and it was clearly stated in our convo, yet it ended up being printed in SILVER. What even worse was she told my friend that she did notify me that your supplier had stop supplying the gold paladon paper to your shop and I did acknowledge that. In fact, I was totally no idea about that as SHE DIDNT NOTIFY ME AT ALL!!!!!!!!!l! (once again, please check our conversation) So now, it's clearly shown that I was being cheated and I called her up for further clarification, hoping that I would AT LEAST get an apology or any further arrangement, yet SHE TOLD ME THAT IT WAS MY FAULT FOR NOT VISITING YOUR SHOP BEFORE PLACING AN ORDER. So, is it my fault again for having too much confident on your shop as I believe that you could do simple order as that even though I would not be able to visit your shop? It was mere a simple order, gold paper and black & white printing, why couldn't I get a outcome that I wanted? Why did you choose to cheat on me and my friend instead of confronting your own mistakes? Why couldn't you just tell me in email that you are not able to do GOLD colour instead of blaming me for not visiting your shop? It was totally a SCAM, I was wondering why your staffs could be so outrageous and ignorant without concerning about your shop's reputation. I was really disappointed on your services and it was my worst decision ever to trust your shop. 2. No, it's not done yet. I had sent her an A4 size of file with 3 tickets designs on it (they are all same design) and I told her I would like to print 50 set of file which I initially thought that I could have gotten 150 pieces of tickets because I have 3 tickets all together in a paper, so i could get 150 pieces (50 x 3=150)by printing 50 sets of papers as we would like to save up some costs. I was hoping that she could understand my order or maybe even she was not, I still hope that she would at least clarify to me and tell me that it was not possible to make such order, and of course I would understand and withdraw my order if she did clarify to me. Instead, she replied me with another quotation which I thought that she understood what I meant and that's why she quoted me for another lower pricing. For this case, I understand that it was not all her fault because I believe that there was miscommunication between us but still, I told her in the phone call that this was not actually what i wanted and I didn't expect any arrangements to be made, i just wanted to express my discontent. At the end, she blamed me again for not looking properly at the size that she had quoted me, which is not in A4 size. Well, I don't understand why couldn't she explain to me that i was not able to make such order yet she misled me by quoting another price so that I could proceed my order. I do not want to look like an uncivilized customer and I was trying to swallow it silently but clearly I cant, I am so furious at her services and now I need to look for another printing shop urgently, spend another amount of money to cover up my event. Please tell me how should I deal with the stack of rubbish and undesired tickets which are not match to our theme of event at all?