Tripod didn't quite meet my needs, dispatched UK but returns are to China
I ordered a new tripod which was delivered very fast. The box had been opened before and had sustained some damage to the end flap, I was surprised as I had expected a pristine item. On inspecting the tripod, I realised it wasn't quite what I needed or preferred so I requested a return voucher, I was expecting to return the item to the UK dispatch center, nope, the tripod must go back to China. Had I realised that was the case, when I was searching for a new tripod, I would not have purchased from K&F, as returning items to China is not cheap especially when it's the customer's decision and change of mind. I would rate the purchase system and delivery as 5star as well as the tripod as '5star' despite it not being quite what I was looking for, but my rating for ease of accessing the "30 day no quibble returns" system I would rate as a 2 star due to the fact the tripod had been dispatched from a UK depot but has to be returned to China. update: I still do not have an authorisation for a return voucher, although I now know where the tripod needs to be sent to within the uk. The Chinese office seems very determined that I keep the tripod, beggars belief!