I wish there was a zero star
If I could give a zero star, I would. In Dec 2022 my system quit working, my phone app quite working and my key fob quit working because it was broken inside. I called, called, called, and I was calling Edge. I had no clue they went out of business. No contact was ever made. I went about March and put a stop payment on my account for them. So all they kept calling for then was late payment. I talked to my senior something or another at Alder. I tried many, many times to contact Edge. I found out it was actually Edge/Alder. You would not believe how many times I tried to contact them and how many ways.. I had one year left on my contract. When the senior manager or something called me, I thought great. Come to find out he was only trying to sell me another system. This is the worse company I've ever dealt with in my life. I even looked up who owned Alder and emailed him to both personal and business emails. Nothing. One thing they taught me was to never in my life will I sign a contract with any alarm company. Go with Simpli Safe. The equipment is not fancy, but it works well. No contract. Zip. I finally got together enough to pay my contract off. And, get this, someone from Alder just called me, 3 August 2023, and they said something garbled and then asked me how my Alder system was working. I told him it sucked and for him to write that down. He asked if I got any help and I said Hell No and don't ever call me again.