Pretty Clothes, Terrible Quality, Worse Support
Edit: Tipsy Elves is sending me a replacement, unprompted. They're trying to make right on this situation, which I appreciate. I'm still scared to wash the new polo, though. Updated to three stars from one. ____________________________ I washed one of their polos exactly once and the collar immediately went bumpy and misshapen - a telltale sign of cheap interfacing and sloppy quality control. Fine. Things happen. I figured their "outstanding customer service" would make it right. First, I tried the phone number on their website - listed specifically for text support. When I texted in, I received responses that were... just my own words sent back to me verbatim. Word for word. "Hello, I have a question." "Hello, I have a question." I'm still not sure if it was a glitch, some kind of performance art, or if they were just mocking me. Giving them the benefit of the doubt, I moved on to their website's AI Chatbot, who cheerfully promised that a real human would read my message and respond. And to their credit, the following business day, a real live human did email me - apologized, offered a replacement, and asked for some information to process it. So I replied with the requested information. And my email bounced. Their own customer service email - the one they used to contact ME - bounced when I tried to respond to it. Tipsy Elves, you have built an impressive gauntlet of failure: a polo that can't survive one wash cycle, a text support line that functions as an echo chamber, an AI that over-promised, and a customer service email address that doesn't actually receive email. That's not a support system. That's an obstacle course designed to exhaust people into giving up. Mission accomplished, I guess. Product: 1 star Customer service: 1 star Tech infrastructure: 1 star Tech support: 1 star Echo chamber simulation: 5 stars