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dresslily

NOT A TRUSTWORTHY SITE

I have made an order on Jan 28,2016 . The dress I had ordered was on sale, but it was unavailable at that time, as I was informed AFTER placing the order and paying for it. I had to ask the customer service what was happening, because the shipping was delayed, and I have to admit that they answered back immediately, although the solution was a replacement with something else. I believe that a reliable company should keep track of their stock at any time and inform the customers before the orders are placed. Anyways, I got my order after 40 days. The quality was ok for the price , the colors were much different from the picture and the belt was different too. I opened a case through paypal and got about 45% refund. The funny thing is that when I made the same complaint through their customer service they offered a lower refund (!). Then I tried to leave feedback for the transaction, explaining all the above. THEY PRACTICALLY REFUSE TO PUBLISH IT. I opened 2 tickets asking them to do so, and they have made a thousand unacceptable excuses. First ticket opened through their customer service on March 30th and second one on April 14th. Always the same excuse. The feedback will be published after 5-7 working days. After sending them their previous answers (which were pretty much the same), they closed the case, their exact answer was the following : "Please note that the review of the item which you put may be updated on our website within 7 to 25 business days due to the hot sale items." (April 24th). " Please note that there are no reviews on the item I have ordered at all. Make your own conclusions!!! Would you trust them ?

2016-05-01