Disappointing
I ordered two Motorola radios in February '23 with a promised ship date of the "end of the month." However, my order was still listed as awaiting fulfillment seven weeks later. I contacted customer support for an update and was informed they would ship "next month." When I asked for a specific shipping date, I was told they were shipping backorders from August 2022. While I understand the challenges posed by COVID, supply chain disruptions, and workforce shortages, I was disappointed by the customer service representative's lack of empathy and professionalism. Disappointed by the delay and lack of transparency, I requested to cancel my order. To my surprise, the customer service representative responded with a curt "Sure" and disconnected the chat. I wish companies would prioritize customer service and communication during these challenging times. As a businessman, I understand that delays may occur, but clear and timely updates can go a long way in building customer trust and loyalty.