What I like, dislike and are just plain scared about Mammotion and Luba
What I like. I like the Luba AWD 5000 and so far it’s doing a great job cutting my grass on a slope with a steep hill on the property. It was easy to set up and I’m now currently making the installation permanent. What I think could be improved. When it’s going to cut, the channels between cutting areas (I have 4 splitting an acre) it uses exactly the same ‘track’ and as a result, there are ‘ruts’ and ‘donuts’ as it use the same part of the grass each time. The ability to widen the channel and Luba to randomise the entry between different cutting areas would lessen that effect. Also leaving the charger it also creates a track and donut. What I’d like. The ability to operate the Luba from my phone while it cuts the grass. I have a thick, tree boundary where it stops and if I could ‘manually’ cut this area, that would be good. What I hate. The communication from customer services is pathetic. When I ordered the machine, it was over 2 weeks late - no communication from C.S. And it was supposed to be ‘tracked’ when delivered. Luba was delivered (luckily my wife was at home), otherwise a £2950 machine may have been left at the door or not delivered and therefore mess me about. I actually got the tracking email the day after delivery. Also not all of what I ordered has yet been delivered. I’m still waiting for my wall mounting bracket £75 and additional blades. Customer Services has told me they were contacting logistics but I’m waiting around 4-5 weeks as I write this and still no sign of them. What I’m really ‘scared about’ If Luba breaks down or something happens, there are currently no dealerships in Northern Ireland and I worry about what would happen in the event of a breakdown. Would they send me a loan machine while it’s being fixed? How long would it take to fix? Would they respond to me contacting them? Do they have an ethos for after service? Do they care about their customers? I’ve already had quite a few people call to see Luba operating, all of whom have large gardens and the money to purchase and looking for a robotic solution. I gave a really positive thumbs up demonstration of Luba’s excellent performance, the only thing I couldn’t give was a recommendation to buy. I told them to also look at Husqvarna, Kress and a few others featured on YouTube because of my concern for customer service. If customer service was excellent, replied promptly and were reassuring, I would have unreservedly recommended they purchase the Luba 5000. I put my money where my mouth was and took the ‘risk’ but did want to be responsible for my friends spending the money and perhaps being hung out to dry by poor or nearly non existent customer service. I Love my Luba 5000 but the jury is out on backup!!!! Where are my blades and my bracket??? Remember - if you are a contented customer you will tell your friends, if you are not happy- YOU WILL TELL EVERYONE. I’m still positive but wary with poor customer service.