Please take some time to read this honest review.
Please take some time to read this honest review. I was previously a Smartbuyglasses customer about 4 yrs ago(2012). However, due to some unknown reasons, I wasn't able to login recently to purchase my Rayban sunglasses even though I use the same email address. In 2012, I purchased my TagHeuer glasses from you. Order no: SG03905XXXXXG. Same scenario happened back then, the frame that I first selected was discontinued and I have to re-select again and was offered 5% discount. And same thing again, the next model was also discontinued and need to do another re-selection. However, I was immediately granted 10% discount for the 2nd re-selection by xxxxxx due to the inconvenience caused by SBG. I was extremely impressed by the service provided and hence, return to purchase my sunglasses 4yrs later(now). And here in 2016, I encounter the exact same issue with you guys again. Firstly, I am not sure for what reasons you guys have, that your website is not up to date with the available stocks. Secondly, when I request if possible to get a 10% discount for the 2nd round of re-selection, "your-staff" told me it was not possible because the price was already very "competitive due our low bargain and low-cost setup at SmartBuyGlasses" <- quote from "your-staff". So I thought since the previous discount was given 4 years ago and probably times are bad now, I did not want to pursue it and made the additional $60 top-up for the sunglasses (on 12th May 2016), even though it was way exceeded the budget I initial catered for. The first frame I selected was at SGD$167.95. The 2nd re-selection, which also was the final selection was at SGD$227.95. That is a 36% price increase from my first selection. The order was finally shipped on 16th May 2016 (4days later after topping up $60), and my initial first order was actually on 28th April 2016. And that is 18 days later. It actually took more than 2 weeks to confirm one simple order. Its pretty ridiculous isn't it? The glasses finally arrived on 19th May 2016, 1518hrs Singapore Time, which was 21days later. The quality of the glasses is good. Then 2hrs and 10 minutes later ..... 19th May 2016, 1728pm Singapore Time, I received an email from SmartBuyGlasses saying there is a 10% discount off ALL EYEGLASSES. The discount was from 19 May to 26th May, the Discount code: SMARXXXXXX. So what happened to "our prices are very competitive due to low-margin and low-cost start-up business set-up" as mentioned by "your-staff" in the email dated 11th May 2016 2239hrs ? After the above review, your service manager dropped me an apology email and refund a 15% discount off the glasses. I guessed you guys managed to keep me as a customer afterall. Cheers Chu Wei