Great product but customer service has attitude
Although we have no problem with our purchase and have recommended our new sofa, the customer service attitude stinks. We where intially given an order date, this was brought fwd ( great) and then changed and brought fwd again. This time we where texted on a Friday night at 11pm , bank holiday weekend , to say sofa was coming 9am Tuesday morning. How your meant to give your work this notice to take time off is impossible. Any how we work from home but would not be back till 9.10 am due to school run. We phoned customer service on the sat morning to inform them this, which they promptly tried to charge us a re-delivery fee, even though they had changed the date. We told them we would be here at 9.10am and they could stick their fee!. Delivery drivers turned up and left, as we where not here. Returned later with yet more attitude ! Head office had not fwd any of our comments on delivery times. So to summise nice product but all dealings with customer service was attitude. Good luck if you get a serious problem