System error on IBKR platform
I have an account with IBKR for more than 3 years now. I had it flag about PDT, and had it reset. Last week I had 3 day trades operations (very mindful about PDT), and now I am blocked. Their system sees operations that I honestly couldn't find that I have done. Still with an open ticket about it, but their first reply was that I should wait 5 week days because a "potential" PDT. Now, my account is blocked unless I downgrade it to a cash account... Starting from June, PDT is not anymore valid. I cannot understand them risking to lose me as a customer a this moment in time. My complaint is now on Ombudsman. If you trade, maybe you can see it : I had bought SPY CALL 745 and sold CALL 748 - same time and day, bought PUT 748 and sold PUT 745; they liquidated me for margin issues. Make your own opinion about it. By phone, no one understands what happened; by email the system found a margin issue. Their liquidation, triggered PDT... Terrible. If you are a broker and have a margin concern about your client, you should liquidate the short positions, the ones he doesn't have control, if he cannot afford it. In my case, they liquidated my 2 long positions and 1 short, leaving me with an open short position, and all of that 45 minutes before the closing bell!! It is a Casino not a broker - the bank always win. Even when wrong... I stand by my complaining - tickets T996047, T93116, T900725. Financial Ombudsman ticket PNX-6025629-G9J6. If you are reading this, try the link they posted for a resolution... what a joke!