Client from day one until Robin showed up
Was going from day 1 to have my dogs groomed there. When they switched to Robin, everything went downhill. The last few times, full groom wasn't completed, they gave me excuse after excuse, blaming former groomer for lack of notes despite my saying EVERY TIME I DROPPED MY dogs off what I wanted. I only have the one now and specially requested that he be muzzled to have his nails done. I had to take him to the vet after last 2 appointments for nail trim and the shave around head was uneven but it's a dog. Whatever. I let it slide. This last time I when they deemed me confrontationall and dropped me as a client for demanding it be done properly, it was because Robin, outright lied to me, saying she completed the groom. Me: Did you muzzle him to do his nails? Her: No. Well, then you didn't complete the groom because he nips and WON'T LET YOU!!! Liar. The super effeminate "guy" working there is rude and kept interrupting like he knew anything about anything other than his own hair