Terrible Experience
I placed a $150 order in April (including an item I wanted to wear for July 4th). In May, I checked back with them and was given a tracking number. It showed the package was en route. A week later, I checked again, and it said it was being returned. I contacted RoseGal, and they said they'd look into it, and to give them 12-14 business days. After waiting the required time, I inquired again. By the time they got back to me, it was after July 4th. They said my shipment was returned for incomplete address. I verified that what they had was correct, and asked that my package be resent. They then stated that they couldn't do that, and that I could have a refund less shipping, and they were going to also charge me a fee. So basically, I paid them $30 to hold my money for a while. If I didn't know better, I'd almost suspect a scam. Terrible customer service, and terrible business practices. Overall, a terrible experience. Update: After placing this review, I received another message that they wouldn't charge the fee.