Ordered 3 DIY beaded bracelet kits - none are usable
Ordered 3 DIY beaded bracelet kits. All three came with ridiculously unhelpful instructions (add beads to string until you have formed a turtle/octopus) and one is missing a centerpiece (the face of the cat) entirely. When I complained they suggested I look to YouTube for instructions. Refused to issue a refund as this is against their policy (as is actually delivering a product, apparently!). Proceeding with a claim via PayPal.