Dont waste your time with Customer Complaints service a Joke X4H Hooplate
I got the X4Hsystem from Chitu systems for my Saturn 4 ultra 16k and it worked a treat with the fep installed. I purchased extras off their store page on amazon and the feps failed twice over with correct installation, the first failure damaged my screen and was replaced second one screen protector. I reached out to them by email and after explaining what was damaged that the installation was correct and my invoices and proof of payment they sent me back an email stating. Please let us know which parts of your current printer are damaged. "We can provide compensation and send you a new X4H unit along with a screen protector". I went great and waited days for a response where another person told me to print an add on in fdm to stick on top and no mention of the compensation. They then sent me this "Remember to remind me if you haven't heard back from me in about 2 days. Logisticians process a lot of orders every day". Sometimes they may forget". What an absolute joke and this all took over 6 days as there were huge gaps in their response times. Its so unbelievably unprofessional and a huge waste of my time, I had to consistently send reminder emails over in order to get a response. They also admitted in the email "I notice you purchased the older version of the PFA film; it is possible that insufficient tension in the resin vat is causing the leak" I purchased the sheets directly from their store for full price as they were advertised as the replacement sheets for my X4H hooplat and they were defected, now there not interested in doing the right thing. So after stating were going to offer you compensation and a new system, they did a 180 and I have to wait and remind them to send me out a 3d printed part to stick my current one to fix their defect which damaged my printer through no fault of my own. Nice one Chitu Systems, customer service/care is awful. Regards, Mr John McCormack