Poor customer service - literally lost mony and got nothing
Placed an order for an instock product. The order didn't ship for over a week so I had to reach out and they told me the product was out of stock... but my order would ship when it was back. 2.5 weeks in, my order ships and was seized by customes, the tracking showed that UPS never received it. Once again, I had to reach out to find out what was happening. I was told they would reship the next week. A month in and still no indication of a reship, once again, no one is communicating with me, so I have to reach out. I'm informed that the product is on back order with no indication of when it will be in stock. So, I asked for a refund back to my method of payment... no can do. Only a Bank Transfer... I checked the transfer fee from my bank and asked them to cover the $6.75, which they did, but they did not cover the fee from their bank. End of day- poor communication, poor customer service, I lost money and got nothing in return. Never again. If Estaderma replys to this review with a different version of how it happened- we can add dishonest to the list.