False advertising for having no stock for in-stock items
So this is my recent experience to date which begun on Sunday 5th of June 2016 when I logged in to uuonlineshop and paid in full for a mobile phone they claimed to have in stock (the flagship ZUK Z2 Pro - white gb/ 128gb). There was red bold writing on the description that said the phone would be sent out the following week and to wait for a few days. The blurb had been on the website since the end of May and it gave me confidence that they indeed have the item but perhaps they were sending it out later when it was convenient for them. Anyway after 2 days from making payment I decided to email uuonlineshop customer service to ask when the phone will be dispatched just to get an idea and the reply I got is below: "Hello, I am sorry, to be honest, the phone have no stock now. It have to wait till 25.06. could you wait it and give us more time? After it have stock, we will send it soon to you. best regards xier" So basically they took my money knowing they had no stock and what I have ended up doing is paying for a pre-order?!!! I was livid because there was plenty of other sites that I could have "pre-ordered" the same phone from and some were much cheaper! I had to effectively wait 4 weeks for it to come in stock and then another 2 weeks for it to arrive in the UK. Had I known this from the beginning I would never have bought it from this place. So as it is now on the 10th June 2016, I have opened a case on paypal against them for false advertising and selling goods they were not in possession of and for misleading customers to think they had items ready for dispatch. Even sneakier though they have recently changed this listing on their website from "instock" to "PRESALE" status with the estimated arrival date of 25th June 2016. I have requested a cancellation and 100% refund as they have lied and not got the stock to which after several days they have failed to do so. I don't often say this but they are liars and cheats. Taking the consumer's money first in order for them to purchase the stock in bulk and make a profit. I'm sorry but I am not a bank and I suggest they do go consult with one than to take my money and ignore all messages and as well as my refund. This is the lowest of the low and I would recommend that buyer stay well clear of this place.