Stay away
I'm having the exact same problem that another reviewer, Pete, had. Three months ago I started getting late payment notices even though I paid. Then my service was suspended. I wrote them and they fixed it manually. This month the same thing happened. I emailed them repeatedly and opened several tickets, but no one has gotten back to me at all. I have torrents that need seeding but my service is suspended and there's nothing I can do. Seems like they just took everyone's money this month and abandoned their business. I've been a loyal customer for 5 years and they've only been bad for the past 3 months, but now they are horrendous. Worst customer service ever. Don't even bother with them. Look elsewhere.