Do Not Buy from Doncrate
I ordered a Chloe Kelly England Women football player Pop Figure on 30th July 2025, in this time. I had also emailed them asking for more info as I had only recieved the confirmation email & nothing else, even then the email was quite rude. I received my "item" on 5th September 2025 and to my shock it wasn't Chloe Kelly at all! It was quite the opposite a Male footballer player which was Cristiano Ronaldo. But its not even a pop figure its more of statue of a pop figure. Not at all what I ordered. I had also paid for express delivery and it still took two months to arrive. I sent them an email, I was polite and I genuinely thought they would be nice and sorry about the mistake. But No! it was though it wasn't a real person replying at all. Even though I had written my name at the bottom of the email & asking for a full refund & that I don't want a replacement. No understanding at all. They insulted me by offering 20% refund, 50% and then 70% I kept saying No! You sent the wrong item, that's your fault & no acknowledgement of that. I want a 100% refund. But I could see that they wasn't going to budge.. even when I begrudgingly accepted the 70% as it was clear that they wasn't going to go any higher. As I replied to them several times. As I had no reply as quickly as the other emails that had come through.I didn't think I would get anything back & they replied to each of those emails and the first still offering 70% in the early hours. I have now received the refund of £18.78 of the £27.13 that I paid