AVOID PLAYING WITH TAG MOBILE
1. I am a disabled senior. I was looking for a cell phone company since my previous carrier never replaced my WARRANTIED android and I refused to subsidize their Scam. I thought TAG MOBILE looked good. I am on food stamps AND Medicaid, so I'm eligible for the Lifeline discounted service. I also needed a phone obviously, so I chose the cheapest android that wasn't a flip phone, a Samsung Galaxy S10E, and submitted my application AND PAYMENT of $19.99 plus tax. After a WEEK of NOT getting a phone in the mail, I called customer service. This is what I was told. 1. TAG verified I WAS, in fact, Lifeline eligible, which I've been for 13 years. 2. The advertised price of $19.99 was ONLY for NEW customers. 3. I was NOT considered a new customer because, even though I never had TAG MOBILE before, I was a former client of a carrier that they MERGED with, so based on that, I was not considered new. 4. He had no REAL explanation for what happened to my $20, so I've approached Capital One Bank to follow up on THAT fraud. 5. The fact that the posted prices are targeting new clients ONLY was delineated on their website under "upgrade phones" Just prior to writing this review, because of my longstanding reputation here on Trustpilot, I wanted to make sure I wasn't falsely accusing, I read EVERY LINE on that website page, and there is NO SUCH price designation. So TAG is full of you know what, and I plan on following up to get my money back. When I came on the site tonite and saw their ALREADY LOW rating, I chuckled.