Skin NOT happy with these products
Packaging and shipping was great, fast and reliable. That is the only thing that I have positive to say about my experience with this company. I went through the selfie assessment and I got assigned the Day and Night Serums, plus the Day and Night Creams. My skin reacted negatively to the products producing a dry and burning sensation. Red bumps appeared in different areas including my forehead, upper nose area, around my lips, and cheeks. I contacted the support team over email and they have not been of great help either. They asked me to do the patch test with the serums on the inner part of my elbow, the idea is to see if I am allergic to some of the compounds and if so to reformulate the products. Also, they try to act like is not a big deal by saying that the "skin is purging." I am 34 years old, I take my pride on being conscious about my body and I can tell my skin is simply not happy. As soon as I stopped using their products, my facial skin went back to normal hydration and feeling good. In order to comply and follow their instructions, I tried the patch analysis they suggested on the email and nothing has happened, I have contacted back the support team and they ignored one of my previous messages by trying to close the case and leave the problem as it is. At this point, I don't want any new products, I do not trust the brand, and I simply want a refund. How can they improve?? If this brand takes pride on being so great, I think they should be able to provide a guarantee that if products don't work, they will return the customer's money. This has not been my experience. In fact, I feel like they are giving me the run around and trying to ignore me. Honestly, if you read me, don't buy this product.