Extremely disappointing response to the Rithmic outage
I'm extremely disappointed with how Lucid handled the recent Rithmic outage. The outage was completely outside of traders' control. Many of us couldn't close positions, flatten accounts, or manage trades because of the platform issues. As a result, both evaluation and funded accounts were negatively affected. What makes this even more frustrating is that I invested a significant amount of time, effort, and money to earn my funded accounts. I traded profitably for two days and was on my way to reaching a payout, only to lose everything because of an outage that I had no control over. Lucid stated that affected accounts would be reinstated, but my evaluation and funded balances still haven't been restored. Many other traders appear to be experiencing the same issue. Support has been extremely disappointing. Responses are slow, and when they do reply, they don't address the actual questions being asked. Instead, we're repeatedly being told to be patient. Traders deserve transparency and fair treatment, especially when losses are caused by a system failure rather than by poor trading decisions. This entire experience has seriously damaged my confidence in Lucid.