Originally thought I ordered the right one.
Originally thought I ordered the right size according to their sizing chart. It was just a little to small and velcro overlapped by only about an inch. I worked with Orthorelief and they told me that they would send me the next size up and keep my other back support. They charged me a $35 shipping fee for the next size up back support. They worked with me to make this happen and I look forward to getting the larger one so that I can start wearing it.