Nice phones but customer support is shocking...
I've had numerous Cubot phones over the years. I've had the X19, the X30 and the P80. They've been great, budget smartphones and I wouldn't have returned to buy them each time had they been useless. However, once something does go wrong with them, don't rely on their customer support team. The latest experience prompted me to write the review. My P80 was suffering with charging issues, in that it was difficult to get it to charge until finally it would not hold charge at all. I contacted Cubot customer services, after being prompted to do so by Amazon (where Cubot at the time, were an approved seller). I didn't hold out much hope, as I had contacted them previously with a camera fault (a known fault by all accounts) and aside from telling me to return the phone to factory settings, had little to offer in terms of advice. When I'd questioned them if there was any other way of solving the issue, they didn't even reply, so I wasn't holding out much hope with the charging issue. Alas, I was proved correct, as not only did Cubot not reply to one email, they failed to reply to a further three follow up emails. I knew that the customer support email was working, as I received an auto reply during one of the Chinese holidays, assuring me that I would receive a reply on their return. Needless to say, this did not happen. The saga went on for so long, that it actually took me beyond the 12 month warranty, so I didn't hold out much hope of any resolution. Fortunately, after much digging around, I eventually found a way of contacting an Amazon service agent directly and today, have received a full refund. It's a shame, as when they work, are very good budget phones but you can't rely on them being that good for too long. So, based on this experience, I would never buy from Cubot again.