TP Link RMA system sucks.
TP Link RMA system sucks. I bought a twin pack and 2 four packs of Tapo P110 smart plugs. Nearly 2 years later, one of them has very obviously gone wrong. Tried to register the product, but had no clue whether it was from a 2-pack or a 4-pack. So I put down 2-pack as it was the earliest I bought so most in TP-Link's favour. It then showed up as a 4-pack. There was the usual to and fro being asked for a video of the product failing, which I provided. They then asked all sorts of irrelevant questions, to which I replied with suitable curt answers and asked them just to replace the item. They have now approved the RMA, but I have to return the smart plug at my own cost. No, TP-Link, you don't require the smart plug back. I've shown you the problem, just send out a replacement. It's your product that has failed, if you want it back for analysis then you should pay for the return postage. It's quite clear from the lack of replies from TP Link that their customer support is clueless and don't care. The Tapo cameras, in particular, are good and I quite like the simpler TP Link products, but their customer support is ... ahem ... somewhat lacking (!).