refund is possible
UPDATE! Thank you litfad for listening at last and refunding this bench , it would not have been practical to return to China, given the huge postage cost - £150.00-£300.00 + so refunding was the sensible solution. please can you take care packaging your items more securely in future, to prevent damage, and provide speedy resolution, rather than trying to avoid the issue, however appreciate that you finally did the right thing