Based in AU and bad experience
Based in AU and here's my experience: - Placing an order was fine. Took them almost a month to dispatch my order but it was advertised on the website so I was prepared for it. Hence the one star rating. - Waiting for the order of 2 dresses led to chaos. Only one tracking number was given and for days the tracking had no update. Then a courier suddenly dropped off a parcel with one of the dresses in it. Scrunched up in a cheap plastic bag, shoved into a tiny box only a bit bigger than 2 shoe boxes. That dress was AUD $590. Standard AU size 8 but the chest area was so tight it's designed for girls without breasts. Also came damaged - thread came out, black stain. - Contacted customer service about where my second dress was and was told that the tracking number I was given (the one without update) would be for that dress. By then I was anxiously counting days before the return window would end. - Waited another week before the second dress arrived. This dress costed me AUD $1230 but wow, the pink box it came in was completely destroyed. So torn and beaten up I could barely call it a box. The dress came with a hanger and fabric cover but overall, the dress' materials were cheaper than the $580 one and the shoulder area (made of lace) poked out, nowhere near the website's photos and was protruding worse than shoulder pads. The breast pads were shocking, sitting roughly 10cm from my shoulders so the pads could barely cover any breast. No push up bra can logically push anyone's breasts up to the shoulders, so I don't know what they were thinking when they sewn those thin white fabric onto the lace. - Lodged a ticket for return yesterday and whilst I understood it was a Sunday, I was told that their team was based in SG so somebody will hopefully reply to me 'soon'. Not sure when soon is, but I only have 2 days before my return window closes. I expected better return service than this. More than $1800 worth of defective dresses sitting at home and the ticket I lodged was simply labelled by their system as 'offline chat message'. No it wasn't! I clicked the 'return' button on my order page and uploaded photos with description of the defects via the app. The 'return' button on desktop browser doesn't even work. No idea when my return request will be addressed but with the poor (lack of) service, I rather pay more at other retailers.