Appalled at the Samsung Trade In Service
I recently traded my Samsung Galaxy Z Flip5 in for an upgrade to a Galaxy Z Flip8. There was absolutely nothing wrong with the phone. It was in fully working order with no visible marks. I also send all the original packaging and documentations. They offered me £250.00, which I accepted. On receiving the phone, they deducted £150.00 for an apparently damaged frame and gave me three choices: 1. You can pay the excess and your trade in will be complete 2. You can pay the promotional discount and we will return your trade in device 3. You can return your new device to Samsung and we will return your trade in device I opted for the phone to be returned to me. When I asked for the packaging and documentation to be returned as well, they replied, “We do not return packaging or accessories; these are discarded upon arrival.” It is unexpectable not returning original packaging or accessories send to them. I could have easily old the phone on another selling platform. I am disgusted at their suggestion that my old phone is only worth £100.00. I therefore had no alternative but to pay the £150.00 excess, as I always require access to a working mobile phone.